Website Terms of Use
Introduction
The Top Tradespeople website is owned and operated by Top Tradespeople Limited, whose registered office is 83 Ducie Street, Manchester, England, M1 2JQ. Top Tradespeople is a UK registered company whose company registration number is 06585105.
Use of the Top Tradespeople service shall be deemed to be an acceptance of the following terms.
Definitions
Company means Top Tradespeople Limited whose registered office is 83 Ducie Street, Manchester, England, M1 2JQ. Registered company number 06585105.
Quotes Request poster means people or persons who request quotes from tradespeople using the Top Tradespeople website.
Users means any person using this website to either request quotes from tradespeople or to offer quotes to customers using the Top Tradespeople website or arranging via other people to use this website to either request quotes from tradespeople or to offer quotes to customers using the Top Tradespeople website.
Customer Users means persons using the website to request quotes from tradespeople.
Tradespeople Users means persons using the website to find opportunities to quote on jobs posted by job posters or customers users.
User memberships means membership of the Top Tradespeople website by people posting quotes requests to obtain quotes from tradespeople users and people wishing to use the service to provide quotes to customer users in response to quotes requests posted.
Fees means payment for either membership, job lead text alerts or job lead credits.
Quotes Request means all information posted by customer users regarding their requirements for quotes from tradespeople using this website.
Quote means all information provided by tradespeople users in response to a quotes request by customer users.
Quoting Opportunity means an opportunity available for tradespeople to provide quotes to customer members in response to a quotes request posted on the Top Tradespeople website.
Tradespeople Directory means displayed information regarding tradespeople users registered with Top Tradespeople within the Top Tradespeople tradespeople directory pages of this website.
Quotes Request Posting Rules
Customer users posting quotes requests on the Top Tradespeople website are required to provide contact details requested on our quotes request form including telephone number and genuine email address. Top Tradespeople reserve the right to remove quotes requests posted by customer users which do not provide full contact details. Quote requests will not be processed if they do not contain a full telephone number and valid email address. Additionally, job posters who do not provide full contact details (telephone number and email address will have their account removed from the Top Tradespeople member database). The Top Tradespeople service is for homeowners looking for quotes from tradespeople only and is not for the the use of tradespeople who are looking to recruit workers for their business. Jobs posted by businesses looking to recruit tradesmen will be removed from the website and the account of the job poster will be removed.
The quotes request form on the Top Tradespeople website must not be used by tradespeople or other people to advertise their business. Any quotes request which has been posted which displays advertising details of tradespeople will be removed immediately and will not be displayed on the website. Top Tradespeople reserves the right to suspend or terminate the account of member tradespeople who attempt to use the Quotes posting form to advertise their business.
In the event that Top Tradespeople are unable to allocate matching tradespeople to provide quotes we reserve the right to pass the quote request across to our wider network of quote request companies who may be able to provide quotes via their network of tradespeople. This is necessary in the interests of providing the greatest opportunity for job posters to receive quotes from tradespeople in areas where Top Tradespeople may have less coverage. Posting a quote request through this website will be deemed to be your acceptance of this term.
If you do not accept this term, you will not be permitted to request quotes via this website.
Duplicate quotes requests will be removed from the Top Tradespeople website.
Quote requests without a telephone number will not be processed.
Tradespeople Directory Content
The Top Tradespeople Directory is solely for the purpose of customers to view profile pages of tradespeople and is not an area of the website in which tradespeople may display their contact details. Tradespeople users are not permitted to display telephone numbers, email addresses, business addresses or website addresses. Top Tradespeople reserve the right to remove content added by tradespeople which include contact details and any other content which is deemed to have been added with the sole purpose of obtaining free advertising for the tradesperson users business. Top Tradespeople also reserves the right to remove any other content which it deems to be inappropriate. Top Tradespeople do not verify the accuracy of content posted regarding qualifications or skills of tradespeople and do not accept any liability for the accuracy of content posted by tradespeople users regarding their business.
Disclaimer - Tradespeople Users
Top Tradespeople do not accept responsibility for the accuracy of quotes requests posted on the Top Tradespeople website. Quotes requests posted are not automatically verified by Top Tradespeople. Whilst we endeavour to monitor quotes requests posted by customer users to ensure that all necessary details are available to tradespeople we cannot guarantee that descriptions of quotes required or contact details of customers will be accurate.
Top Tradespeople do not accept any responsibility for any correspondence or agreement entered into between tradespeople users and customer users via the Top Tradespeople website.
Top Tradespeople do not guarantee that tradespeople will receive any quoting opportunities via the Top Tradespeople website.
Disclaimer - Customer Users
Top Tradespeople do not vet tradespeople and do not accept responsibility for any inaccuracy of information provided by tradespeople to customers. Use of this service by customer users means acknowledgement that any contract for works entered into by customers with tradespeople is entirely independent of quotes requests posted by customer members using this website. Top Tradespeople accept no responsibility for the standard of workmanship or any other element of works entered into by tradespeople who details have been acquired by customers users via the Top Tradespeople website.
Top Tradespeople do not accept any responsibility for correspondence entered into between customer users and tradespeople users via the Top Tradespeople website.
Up to 4 tradespeople may choose to accept quoting opportunities in response to quotes requests posted by customer members using Top Tradespeople. Top Tradespeople cannot guarantee that any tradespeople will choose to accept a quoting opportunity and provide no guarantee that customers will receive quotes from tradespeople as a result of posting a quotes request on the Top Tradespeople website.
The Rights Of Top Tradespeople
Top Tradespeople reserves the right to withdraw membership of any customer user or tradespeople user of Top Tradespeople without notice or to suspend the account of tradespeople members without notice.
Top Tradespeople reserves the right to pass service requests across to its wider network of tradespeople recommendation websites.
Limitation of Liabilities
Top Tradespeople do not guarantee the accuracy of content added by either customer users or tradespeople users on the Top Tradespeople website.
Top Tradespeople cannot guarantee that the service provided via the Top Tradespeople website will be continuous or error free. The service is provided on an as is and as available basis and Top Tradespeople accept no liability for loss of content or data as a result of interrupted service.
Privacy and Security Policy
We do not store or retain credit card details. Member tradespeople use secure paypal integration to make payments with a credit or debit card directly via paypal. In the event that we do take payments via our paypal virtual terminal with the members permission we then destroy and do not retain credit or debit card details.
Information provided by customer users and tradespeople users is stored on our secure servers.
Customer users wishing to post quote requests are required only to provide basic contact details which include email address and telephone number and postcode details, along with descriptions of the quote request in order to enable tradespeople users wishing to accept quote opportunities to get in touch with customers.
A maximum of four tradespeople users will receive the contact details of customer users in response to each quotes request posted and customer users have the option to provide their address details directly to tradespeople users wishing to provide quotes in response to customer users quote requests.
Top Tradespeople also has access to correspondence sent between customer users and tradespeople users via the Top Tradespeople website and customer users wishing to use this service agree to this information being provided to Top Tradespeople.
Tradespeople users are required to provide information relating to their business address, telephone number, email address and also information describing their business to enable us to provide customer users with basic information regarding tradespeople users wishing to accept quote opportunities. These details are stored on our secure servers.
Top Tradespeople also has access to correspondence sent between customer users and tradespeople users via the Top Tradespeople website and tradespeople users wishing to use this service agree to this information being provided to Top Tradespeople.
Payment Terms
The Top Tradespeople website is FREE for customer users. Tradespeople users wishing to buy job leads which they choose to quote on are charged a job lead fee for job leads which they choose to accept to quote for and receive customer contact details.
Tradespeople wishing to receive job lead SMS text alerts which provide basic information about quotes requests posted on the Top Tradespeople website are able to buy SMS text alert bundles via their Top Tradespeople tradespeople user account. The cost of these will vary from time to time and information will be provided via the tradespeople member area. Additionally, a membership fee for tradesmen may be charged and the price of this will be clearly marked on the tradesperson registration pages. This may be subject to change from time to time.
Top Tradespeople reserves the right to suspend the account of any tradespeople users who are in breach of our payment terms. Top Tradespeople also reserves the right to pass details of tradespeople users to debt collection agencies to recover unpaid fees.
Payments are taken via the Paypal Payment Solution Provider either via member tradespeople paypal accounts or credit or debit card authorisation made by the tradesperson via their Top Tradespeople account. Tradespeople choose to top up their Top Tradespeople job lead credit account by using the Paypal payment solution website via their Top Tradespeople account.
You can contact us by email at [email protected]
In the event of a query regarding payment for job leads which are erroneous we will investigate the matter and should the claim prove to be valid we will credit the job lead credit back to tradespeople users top tradespeople account.
We do not provide refunds for any fees charged via the Top Tradespeople account but any payments which have been made for job leads or SMS text alerts which are queried and prove to be valid claims (i.e. the telephone number of the job poster is invalid), will be credited back to tradespeople users Top Tradespeople account and will remain on tradespeople users accounts until used with no expiration. We do not provide refunds of credits in the event that a tradesperson is unable to quote for a job as we only provide an introductory service. We are not responsible for the actions or decisions of job posters after they have posted a request for quotes.
Tradespeople are advised to act as quickly as possible in response to requests for quotes to ensure that they have the best possible opportunity to quote for jobs.
You can request paypal receipts and invoices via the Paypal payment solution system when topping up your Top Tradespeople account and these should be retained as proof of purchase.
Fees, payment terms and payment policies may be reviewed at any time and any changes will be notified to tradespeople users of Top Tradespeople in advance with changes posted on this website.
Termination of User Membership
Customer users and tradespeople users are able to terminate membership at any time by notification to Top Tradespeople by either post or email notification. Top Tradespeople reserves the right to terminate user membership without notice to customer users or tradespeople users.
General User Rules
Use of this service by customer users or tradespeople users means that users agree to abide by the following general rules in addition to the terms listed above.
- That they will not post malicious content or content which might be considered indecent.
- Post false or misleading content.
- Use the Top Tradespeople website to violate any laws.
- Use the Top Tradespeople website to post spam.
- Use the Top Tradespeople website to distribute viruses or any other programs in an attempt to either harm the functionality of the website or affect the users of Top Tradespeople.
- Attempt to add content to Top Tradespeople to use Top Tradespeople as a means to advertise businesses.
In the event that any of these terms are struck down by a court all other terms will survive.
These terms and conditions of use shall be construed and governed in accordance with English Law and English courts.
Use of this service shall be deemed to be an acceptance of these terms.
Privacy and Cookies Policy - Effective Date 22 July 2014
We, Top Tradespeople Limited (“we”, “us”, “our”), are committed to protecting and respecting your privacy.
This Privacy & Cookies Policy (the “Policy”), together with our Terms of Use
and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that
you provide to us, will be processed by us. Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Top Tradespeople Limited, of 83 Ducie Street, Manchester, England, M1 2JQ.
We are registered on the Public Register of Data Controllers (Registration No: Z3262870) and all the information held on the register is available to the public for inspection.
Our website www.toptradespeople.co.uk (the “Site”) may, from time to time, contain links to and from the websites of tradesmen, professional service providers, affiliate networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and
that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Collection of Information
We may collect and process the following data about you:
- information that you provide by filling in forms on the Site (this includes information provided at the time of registering as a member, subscribing to any service, posting material, requesting quotes (“Quotes”) from third party tradesmen (“Providers”),
either directly or through third party referral networks, or requesting further services or when you report a problem with the Site), - a record of any e-mail or hard copy correspondence or online or telephone conversation with you when you contact us,
- responses to surveys that we may use for research purposes (although you do not have to respond to them),
- details of transactions you carry out through the Site and of the fulfilment of any orders, and
- details of your visits to the Site (including, but not limited to, traffic data, location data, weblogs and other
communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to any advertisers or other third parties.
This is statistical data about our users browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on your computer/device. Cookies contain information that is transferred to your computer/device.
They help us to improve the Site and to deliver a better and more personalised service, specifically they enable us to:
- estimate our audience size and usage pattern,
- store information about your preferences, and so allow us to customise the Site according to your individual interests,
- speed up your searches, and
- recognise you when you return to the Site.
You may refuse to accept cookies by setting up your browser appropriately. However, you may then be unable to access certain parts of the Site.
If your browser settings are set up to allow cookies, our system will issue cookies when you log on to the Site.
Please note that any advertisers on the Site may also use cookies, over which we have no control.
Storage and transmission of information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or Providers or third party referral network providers. Such staff may be engaged in, among other things, the fulfilment of an order, the processing of payment details, the matching of Quotes to Providers, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site,
you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Usage of information
We use information held about you in the following ways:
- to ensure that content from the Site is presented in the most effective manner for you and for your computer,
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes,
- to carry out our obligations arising from any contracts entered into between you and us,
- to allow you to participate in interactive features of our service, when you choose to do so, and
- to notify you about changes to our service.
We may also use your data, or permit Providers, advertisers or other selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We or they may also contact you by electronic means (e-mail or SMS) if you consent to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us of this on the form on which we collect your data. Please note that we must pass certain details on to
Providers when you request a Quote - if you do not want us to do so then we will be unable to provide this service to you.
We may also use aggregate information to help any advertisers reach the kind of audience they want to target.
We may make use of the personal data we have collected from you to enable us to comply with our advertisers wishes by displaying their advertisement to that target audience.
Disclosure of Information
In addition to transfers and disclosures of your information described elsewhere in this Policy, we may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets,
- if we, substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets, or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or other agreements, or to protect the rights, property, or safety of us, our customers,
or others (this may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Any subject access request may incur an administrative fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes To This Policy
We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made. Any changes may, where appropriate, be notified to you by e-mail.
Contact Us
Please contact us if you have any questions, comments or requests regarding this Policy.
We can be contacted in the following ways:
- Email: [email protected]